Shipping & Returns
We may hold shipments during extreme seasonal temperatures to ensure the wine is not adversely affected. We will use heated or cooled services when available. Shipping costs are based on average shipping rates to major centres. We reserve the right to charge shipping premiums for hard to reach destinations.
We will replace or refund you for any bottle of wine that is damaged, flawed or that you find unsatisfactory. We ask you return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to email@example.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery for return instructions at firstname.lastname@example.org.